Reference

How We Handle Your Information

We collect what's needed to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. Everything else stays out of scope.

Account data onlyPayment processingSecure login recordsNo sale to third partiesRequest changes anytime
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555rr How We Handle Your Information
CONTACT PATHS

How to Reach Us About Privacy

If you want to see what data we hold, correct a detail or close your account, reach us through the channels below. Response time depends on the volume of requests, but we aim to get back within a few business days.

Email Support Send your data request or privacy question to the support email listed in your account dashboard footer. Include your registered mobile number so we can verify it's you before sharing account details.
Live Chat Open the chat widget from any logged-in page and ask to speak with a privacy contact. The agent will confirm your identity and escalate data-access requests to the compliance team for processing.
Account Settings Log in, tap your profile icon and scroll to the privacy section. You'll see options to download your transaction history, update contact details or submit an account-closure request directly from the interface.
DATA HANDLING

How We Protect Your Information

We encrypt payment data in transit, store account passwords as hashed values and limit internal access to customer records based on job role. Session cookies expire after inactivity, and you can log out from all devices at once if your phone goes missing.

Payment Security

When you send funds via bKash, Nagad or Rocket, we receive only a transaction reference and confirmation code — not your wallet PIN or password. The payment provider handles authentication on their end before releasing funds to your account.

Cookie Use

Cookies keep you logged in as you move between the slots lobby, live tables and sportsbook pages. We also use session cookies to remember your last game and preferred language setting so the site loads faster on return visits.

Data Retention

Active account records stay in the database as long as your account remains open. Closed accounts are archived for the minimum period required by financial regulations, then purged. You can request early deletion by contacting support.

Access Rights

You have the right to see what personal data we hold, correct mistakes and ask us to delete your account entirely. Submit a request through email or live chat; we'll verify your identity and process it within a reasonable timeframe.

Privacy Questions Answered

We collect your mobile number, date of birth, email if you provide one, and payment transaction records when you deposit or withdraw via bKash, Nagad or Rocket. We also log device type and login timestamps for security purposes.

We share payment details only with the processing partner that clears your bKash, Nagad or Rocket transaction. We do not sell your information to advertisers, and we do not pass account data to unrelated companies.

Active account data stays on file while your account is open. If you close your account, we archive the records for the minimum period required by financial rules in eligible regions, then delete them.

Yes. Email support or open live chat, verify your identity with your registered mobile number, and request a data export. We'll send a file with your transaction history, login records and profile details within a few business days.

Log in, go to account settings and submit a closure request, or contact support directly. We'll close the account, stop collecting new data and schedule your records for deletion after the mandatory retention period ends.

Session cookies keep you logged in as you switch between slots, live tables and the sportsbook. Preference cookies remember your language and last game so the lobby loads faster. You can clear them anytime from your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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